Pace ADA Paratransit
Service
Customer Guide
To request a copy of this brochure in an accessible format,
please call Pace Customer Relations
Voice: 1-800-606-1282
TTY: 1-888-847-0093
Reference Numbers
As of January 1, 2012
Chicago Service
Scheduling
Area #1 SOUTH – 71st St. South to Sibley
Operated by SCR Transportation
Voice: 866-926-9631
TTY: 866-764-1134
Area #2 CENTRAL – Between 71st St. and Fullerton
Operated by CDT Transportation
Voice: 866-926-9632
TTY: 866-764-1135
Area #3 NORTH – Fullerton North to Central
Operated by MV Transportation
Voice: 866-926-9633
TTY: 866-764-1136
Suburban Service
Scheduling
North Cook County ADA Service
Operated by First Transit
Voice: 800-554-7599
TTY: 855-830-8108
West Cook County ADA Service
Operated by MV Transportation
Voice: 800-299-0765
TTY: 800-504-7689
South Cook County ADA Service
Operated by MV Transportation
Voice: 866-248-6868
TTY: 866-248-5899
North and Central Lake County ADA Service
Operated by First Transit
Voice: 800-201-6446
TTY: 877-218-0905
Southeast Lake County ADA Service
Operated by First Transit
Voice: 800-554-7599
TTY: 855-830-8108
DuPage County ADA Service
Operated by MV Transportation
Voice: 800-713-7445
TTY: 800-713-7415
McHenry County ADA Service
Operated by First Transit
Voice: 800-451-4599
TTY: 888-454-4724
Kane County ADA Service
Operated by MV Transportation
Voice: 866-727-6842
TTY: 866-727-6845
Will County ADA Service
Operated by First Transit
Voice: 800-244-4410
TTY: 800-393-4232
Other Helpful Phone Numbers
RTA Registration
Voice: 312-663-4357
TTY: 312-913-3122
Chicago Transit Authority (CTA)
Voice: 888-YOUR-CTA (968-7282)
TTY: 888-282-TTY1 (282-8891)
Pace Passenger Services
Voice: 800-606-1282 Option #2 or 847-364-7223
TTY: 847-364-5093
Fax: 847-228-2329
After Hours: 800-606-1282 Option #3
Email: Passenger.Services@PaceBus.com
Website: www.PaceBus.com
Taxi Access Program Phone Numbers
Voucher Mail Order Forms
Voice: 800-606-1282 -- Option #2 Passenger Services
TTY: 888-847-0093
Chicago Accessible Taxicab Service
For customers who require lift-equipped cabs
800-281-4466
Taxi Issues or Concerns
City of Chicago Department of Business Affairs and Consumer Protection
Voice: 311 or 312-744-9400
TTY: 312-744-9385
For The Complete Pace ADA PARATRANSIT SERVICE GUIDES: http://www.pacebus.com/sub/paratransit/ADA_guide.asp
City of Chicago ADA PARATRANSIT Customer Guide
* Adobe PDF Reader Version
Microsoft Word DOC Format
Pace ADA Paratransit Suburban Service Customer Guide
* Adobe PDF Reader Version
Microsoft Word DOC Format
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